Mission & Policies
Hours of Operations
We are open to serve you, answer questions, or schedule an appointment from:
Monday – Friday: 9:00 a.m. to 12 noon, 2:00 p.m. to 5:00 p.m.
We are CLOSED between 12 noon to 2:00 p.m. to tend to administrative duties.
Our Mission
The mission of Desert Family Medical Center is to provide personalized, effective, and prompt medical attention to our patients. We know your time is precious, and your health is your most important asset. Our goal is to provide you with efficient and caring medical service in a timely fashion. Our medical providers and staff have been fully trained and educated to assist you with your health concerns, and we constantly keep abreast of new medical issues that affect you and your family. We have created an environment of compassion and professionalism to make your visit as comfortable and pleasant as possible. We look forward to your good health and a long and healthy relationship with you. If you have any questions about our medical office, please feel free to contact us.
Appointments
Your scheduled appointment time has been reserved specifically for you. We request 48-hours notice if you need to cancel your appointment. We are aware that unforeseen events sometimes require missing an appointment. After missing an appointment without notifying us 24 hours in advance, you are subject to being charged a $25 fee, which will be reflected on your account.
For new patients, if you miss your first appointment without notifying us, you will not be able to establish as a patient at this office. For established patients, if you miss 2 appointments in a row without notifying this office, you will be discharged as a patient from this office.
Insurance
Currently, our office does not accept uninsured patients. Your co-payment is required at the time of your appointment. No exceptions, we reserve the right to refuse treatment if we do not recieve payment. This office only accepts cash and Mastercard and Visa at this time. We do not accepts personal or corporate checks for co-payments. As a service to our patients, we will bill insurance companies for services. After your insurance company pays their portion, you may receive a bill, depending on your insurance policy, from our office for the remainder of your bill. These billing statements are due within 30 days of your receipt. After 90 days, any unpaid portion of the bill will be sent to collections.
You may be discharged as a patient with unpaid balances past 90 days with this office.
Other Policies
- Patients will receive a minimum fee of $25 for any medical records, medical forms or other forms (i.e. DMV forms, school forms, etc.) that require a doctor’s review and/or signature.
- Please allow 72 hours for pharmacy refills.
- No smoking or eating in the office, please.
- Please turn off your cell phone during examinations.
This office does not have the equipment or storage space to hold patients' x-rays. We receive patient x-ray reports and can interpret results based on the reports we receive. We suggets that patients hold on to their own x-rays.
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We are located in
Palm Springs, CA 92262